VOCAL, HEARING AND MECHANICAL RISKS IN WORKERS OF THE SAUD OF THE CALL CENTERTELEPERFORMANCE

This article presents a social development project, carried out in the Teleperformance Call Center in a headquarters located in the city of Bogotá, which aims to generate actions of promotion and prevention of auditory, vocal and physical through strategies focused on self-care, favoring the communicative abilities of 17 workers addressed.

 It is executed from the methodology of the logical framework, distributed in three phases which were characterization, application, and follow-up focusing on the objectives: to evidence the specific needs of employees regarding auditory, vocal and physical care, implementation of five activities and training aimed at self-care of workers for health in their working hours and finally the follow-up which focuses on the identification of implementation of strategies provided that allow the mitigation of risk factors.

As results of this project, five significant aspects are evidenced, such as the knowledge of risks on vocal, auditory and ergonomic misuse in working hours, participation of active breaks, constant hydration, recognition and